Coppice Wellbeing Privacy Policy – Last Updated 17th November 2023
Welcome
You’re here because you care about your privacy, especially when it comes to sharing your most vulnerable thoughts with a computer program. As the creators and regular users of Coppice ourselves, privacy is of the utmost importance to us.
Coppice Wellbeing (”Coppice”, “we,” “us,” or “our”) provides an application to enhance self-reflection and personal growth by applying modern AI technology to the process.
This Privacy Policy outlines how we collect, use, maintain, protect, and disclose your information. If anything is unclear, please don’t hesitate to contact us for clarification.
Our commitment
Our commitment to your privacy is not just an obligation, but a vital part of our mission to provide a secure and private journaling experience.
When you entrust us with sensitive and personal information, we believe it is our most important responsibility to keep it as safe, secure, and private as we can, while still delivering you effective features and services in our products.
We believe transparency is one of the most important values in building healthy relationships, and that extends to our relationship with our customers.
Why we store data
After thorough consideration of the factors, we concluded that storing data in the cloud is the only way that we can provide an experience that emphasizes user convenience, safety, and reliability.
Here's why:
Cross-Device Accessibility: By storing data on cloud services, we enable you to access your journal entries across multiple devices. This means you can start an entry on your smartphone and finish it on your tablet, providing a seamless user experience.
Data Protection: User-based encryption, while secure, carries a risk of data loss if the encryption key is forgotten or lost. By storing data on our servers, we're able to ensure that even if you lose access to a device or forget a key, your journal entries will not be permanently lost.
Reliability: Browser-based storage services like IndexedDB can sometimes be unreliable, leading to potential data loss. We use Firestore, a trusted and reliable data storage provider, to ensure your data is safely stored and consistently accessible.
Information We Collect
In order to provide our services, we may collect the following types of information:
User-Provided Information: You provide us with personally identifiable information, such as your email address, when you register for an account or in your use of our services.
Automatically Collected Information: We automatically collect certain information about the device you use to access our services, including information about the device and IP address. We also collect information about your interactions with our services, such as pages viewed and links clicked.
Use of Information
We use the information we collect for several purposes aimed at providing and improving our services. Here's a more detailed breakdown:
Providing Our Services: The information we collect is integral to providing our services. This includes using your account information to allow you access to Coppice, using your preferences to customize your experience, and using your journal entries to display them back to you on demand.
Maintaining Our Services: We use the information to ensure our services run smoothly. This includes using technical information about your devices and your interactions with our services to resolve issues, ensure compatibility, and keep our services up and running.
Improving Our Services: We use aggregated and anonymized data to identify trends, track user behaviour, and understand how our users interact with Coppice. This allows us to identify areas for improvement, develop new features, and optimize the user experience.
Developing New Services: Information collected can inspire new ideas and help us innovate. It gives us insights into what users’ value and what new services we might develop to meet user needs and expectations.
Protecting Coppice and Our Users: Some information is used in the interest of security to protect our app and our users. For instance, we might use information to verify accounts, prevent fraudulent activity, enforce our terms and conditions, and to comply with legal requirements.
Offering Tailored Content: We may use your data to personalize your experience on Coppice. This can range from remembering your settings and preferences, suggesting relevant features, or showing you content that aligns with your interests.
In all instances, we uphold strict data handling practices to ensure your information is handled responsibly and in accordance with this Privacy Policy.
Third-Party Services
We use various third-party services to help us provide, improve, protect, and promote our services:
Google Firestore: We use Firestore as our data storage provider, a widely trusted data storage provider operated by Google. Your data is encrypted in transit and at rest. Learn more about Privacy and Security in Firebase.
OpenAI: We use OpenAI for advanced computational tasks, including but not limited to, artificial intelligence operations and language processing. All sensitive data, such as journal entries, are anonymized before being processed through OpenAI's services.
Please note that these third-party service providers have their own privacy policies addressing how they use such information.
Non-Disclosure of Sensitive Journal Data
Coppice stands firmly in its commitment to safeguard your sensitive journal data. It is against our values and company ethos to share, sell, or distribute your sensitive data to any third parties. We will never do this unless absolutely required by law.
Security
Ensuring the security of your data is our utmost priority, and we employ a variety of measures to safeguard your information:
Data Encryption: All data transmitted between you and our services is secured using strong encryption protocols. This includes the use of Secure Socket Layer (SSL) technology, which ensures that your data remains private and integral. Additionally, we use Google's Firebase Firestore for data storage. Firestore automatically encrypts all data in transit and at rest, providing an added layer of security for your data.
Access Control: We implement robust access control measures at the managerial level. Only a very limited number of our staff with specific authorization can request access to sensitive user data solely for the purpose of resolving technical issues.
Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time. If we make material changes to this policy, we may notify you here, by email, or by means of a notice on our home page.
Contact Us
If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us at hello@coppicewellbeing.com.
